Plan to improve lawyer complaints system launched

A four year plan has been launched to improve Scotland’s legal complaints system. 

The move was announced by the Scottish Legal Complaints Commission (SLCC), the body that investigates and resolves complaints from the public about Scottish lawyers.

Delivering a “more effective and efficient system for legal complaints, is at the heart of the strategy, the SLCC said.

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Increasing public awareness of the right to make a complaint about a lawyer and increasing the SLCC’s visibility, are key parts of the plan which has been launched after a public consultation.

The strategy is also aimed at finding out the levels of public awareness about the right to make complaints about the legal profession.

SLCC Chair Bill Brackenridge said the move was aimed at improving levels of service, as well as driving up national professional standards and regulation.

He said: “We’ve finalised our strategy at a time when consumer rights have been climbing the public agenda “and we’re now planning for the years ahead. 

“We’ll have been running for ten years in 2018 and we now have a path, for then and after, to a more effective and efficient system for legal complaints. 

“Working in partnership will be crucial to its success and I’d like to thank our stakeholders for an open and challenging debate around the consultation.”